FAQ
How do I place an order?
Choose your product (and size, where applicable), tap Add to Cart or Buy Now, and complete checkout. You will receive an order confirmation email.
What payment options are available?
All available payment options are shown at checkout.
How long does delivery take?
It depends on your location — see our Shipping Policy. You will receive tracking details by email once your order is dispatched.
How do I track my order?
Use the link in your dispatch email or our Track Order page with your order number and billing email.
How do I choose my belt size?
Pick the size that matches the waist size of the trousers you usually wear — for example, size 34 for 34-inch trousers. If you are between sizes, choose the larger one. Still unsure? Ask us through Contact Us.
Can I return or exchange a product?
Yes — within 7 days of delivery, if the product is unused and in its original packaging. See Returns & Exchange for the steps.
Do your products come gift-ready?
Yes. Every FALVIAN piece arrives in our signature premium packaging, ready to gift.
How should I care for my leather product?
Keep it dry, wipe it with a soft dry cloth, avoid direct heat and harsh chemicals, and store it in its box or a dust bag when not in use.
How can I contact FALVIAN?
Through our Contact Us page — we are happy to help.