Privacy Policy
This Privacy Policy explains how FALVIAN (“we”, “us”) collects, uses and protects your personal information when you visit or shop on falvian.in.
Information we collect
- Order details: your name, phone number, email address, billing and shipping address
- Account details if you create an account (your email and an encrypted password)
- Messages you send us through the contact form, email or WhatsApp
- Technical data such as IP address, browser type, pages visited and cookies
How we use your information
- To process, pack, ship and support your orders
- To send order confirmations, shipping updates and account emails
- To answer your questions and handle returns or exchanges
- To prevent fraud and keep our website secure
- To send offers or newsletters — only if you have agreed to receive them
Payments
Online payments are processed by our payment partner. Card, UPI and bank details are entered on the payment partner’s secure page and are never stored by FALVIAN.
Who we share it with
We share only the information needed to complete your order with our courier partners, our payment partner, and the hosting and email providers that run this website. We do not sell or rent your personal information.
Cookies
We use cookies to keep your cart and login working, remember your wishlist, and understand how our website is used. You can block cookies in your browser, but some features may stop working.
How long we keep it
We keep order records for as long as required by Indian tax and accounting laws, and other information only as long as needed for the purposes above.
Your rights
You can ask us to access, correct or delete your personal information, or to stop marketing messages, at any time through our Contact Us page. If you have an account, you can also update your details in My Account.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page.
Contact
For any privacy question or complaint, please reach us through our Contact Us page.